Deliveries of smaller items are outsourced to courier companies on a next day basis, so most stock items would be expected in 2 to 5 working days. If no one is available to take receipt of the goods the courier company will normally leave a "we called today" card. You should contact the courier company to arrange redelivery on a convenient day, or to collect from their depot.
Please note that our couriers deliver on a daytime service - usually between 9-5 - on weekdays, and need someone to sign for the goods (they cannot leave consignments without a signature). Please consider this when deciding on a delivery address for your order - we can deliver to your work address - or to a friend or neighbour - instead of your home address if it's more convenient for you than waiting in for the delivery.
Please be sure to provide a landline telephone number if having goods delivered to an address different to the one your card is registered to.If the courier company is unable to deliver the goods after a reasonable time period they will return the goods to us. If this occurs you may be charged an additional fee or required to make arrangements to collect your goods. This will only happen in extreme cases. We are here to help so stay in contact and please remember to inform us if you are about to go on holiday.
We ask that you check the condition of the packaged goods when they arrive, also checking the content of any damaged packaging before signing for delivery. We cannot consider any claim for shortage of delivery or damages 24 hrs after delivery. We recommend that you check the goods personally to avoid any argument between yourself and your installer. Please sign for goods as unchecked, as any claim for damaged goods will not be approved if signed for as received in good condition.
If there are any problems with the goods, contact us immediately.
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